FAQ

Do I have to be home when you come give me an estimate?

No, you do not have to be home when we come by your home for an estimate. When we come by for an estimate, we walk around the perimeter of your house and count the windows. It takes us about 10 minutes. Just make sure your yard is accessible and let us know if there are any escape artists in the back yard so we are aware of them.

How will the window cleaners protect my floors and walls?

Our window cleaners have several ways of protecting their surroundings in your home.

To protect your flooring and walls:

  • We either wear protective disposable “booties” that cover our shoes or we take our shoes off when entering your home.
  • We make sure our ladders and equipment are clean prior to entering your home.
  • All our ladders have rubber feet that are anti-skid and don’t scratch floors.
  • We will also spot check the areas we have been to make sure we have not left anything behind.

What should I do to prepare for your arrival?

If we’re working on the outside of your home only, we are completely self-sufficient, and you don’t need to do anything for us.

If we’re also working inside your home, all we ask is that you move knick knacks and breakables from in front of the windows to avoid accidents. We pull back curtains and raise blinds. While moving the furniture away from the area surround the windows would allow for us to move fast within your home, it is not necessary, however, if there is a special piece or if you feel more comfortable moving your furniture, you are more than welcome to do so. We are usually able to maneuver around furniture. In the case there is something in the way, we carefully move the piece and make sure to place it back once we’re finished.

Do I need to be home during my appointment?

No, as long as we have the access we need, and you’re reachable by phone, you do not need to be home for us. Your presence is based on your comfort level.

If you do prefer to be present, when you schedule an appointment with us, we will give you a small arrival window. This window allows you to make additional plans for the day of your appointment. On request, we can call you 30 minutes prior to your appointment, so you don’t have to wait for us during the window.

I love my pet(s), do I have to crate them or put them away while you’re at my house?

Absolutely not. If your pets are friendly, we are friendly with them! As pet owners ourselves, we love animals, and often get sidetracked playing with them during our work day. We also know about escape artists and extreme barkers, so rest assure, your instructions will be followed, and we’ll treat your beloved pet as our own while in your home.

What happens to my appointment if it rains, or if it looks like it might rain?

Although we strive to make every appointment, sometimes the weather does not cooperate. In the event of inclement weather, we will call you and reschedule your window cleaning. If you don’t hear from us, then it is safe to assume we will arrive at your scheduled time. Sometimes, we can get the interior windows cleaned and the rain will stop and we can then complete the exterior.

Do you clean window tracks?

Yes. As part of our normal window cleaning service, we wipe out your window tracks and wipe the frames of your windows. The tracks and frames aren’t detailed, but we get out all the loose dirt and buggy stuff, at no extra charge. For most of our customers, this level of track wiping is sufficient. The track will look clean passing by.

We also offer track and frame detailing at an additional price if you want your tracks or frames to be absolutely spotless. If this is a service you’d like added on to your window cleaning, we’d be happy to give you a free estimate.

We always hand detail the window glass itself, there is only one level of clean on our windows!

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